How long does delivery usually take?
Delivery times will vary depending on how busy we are, but our average delivery times vary from 15-75 minutes. If you have not received your order yet in 75 minutes, feel free to contact us about your order.
Do I pay with cash?
Yes, at checkout there will be an option to pay by cash.
Do you take orders over the phone or AIM?
No, our AIM and phone is for questions only at the moment, so please order through our website.
Can I order items from www.MunchyMunchyHippos.com through this website?
Although Munchy Munchy Hippos! is our sister website, the majority of our operations are separate so ordering items together from both websites is unfortunately unavailable at the moment.
I am only a couple blocks outside of your delivery region, can you deliver to me?
As we just recently expanded our delivery region, we will not be taking any orders outside of our delivery region at the moment.
Can you put the noodles on the side?
Yes! Our noodles are made fresh daily and come packaged separately from the soup. All you have to do is open the bag of noodles and drop it (without the bag, duh) into the soup!
Do your sprouts, basil, peppers, and lime come packaged separately from the soup?
Yes, these sides are packaged fresh daily in its own bag for you to put into the soup yourself.
What are your different bowl sizes?
Are your Phở containers microwave safe?
Yes, they are microwave and dishwasher safe so feel free to reuse them!
Are your containers BPA free?
Yes, our containers are BPA free and safe to use. Here is the manufacturer's official statement about BPA and their products:
All of Pactiv Corporation / Newspring's Foodservice Packaging products
are formulated and fabricated in compliance with U.S. Food Law, and with
applicable U.S. Food and Drug Administration (FDA) regulations.
Based on information provided by our suppliers, and on Pactiv's
manufacturing practices, I can assure you that Bisphenol A (also known
as "BPA") is not used as an ingredient in our aforementioned products.
Can I checkout without creating an account?
Yes! Scroll to the bottom on the page that asks you to sign into your account and you will find an option to checkout without an account.
Do I have to sign anything at the time of receipt if I pay by credit card?
Nope, since the payment transaction takes place completely online, there is no need for you to sign anything!
Is your site secure?
Yes, our site is protected by the latest SSL encryption technology from GeoTrust.
